Refund policy

We want you to love your new purchase. But, if you are not completely satisfied, you may return merchandise purchased from by mail within 7 business days from the date received for a full refund minus the shipping cost. Shipments received after 7 business days will be returned to sender without refund.
Please note that final sale items and face masks are non-refundable and may not be returned or exchanged.  Returned merchandise must be in new condition with tags attached and must be accompanied by the packing slip from
Please select the "Reason Code for Return" from the list at the bottom of your packing slip and write the number in the "Return Code" column next to each item. If you no longer have your packing slip, please email us at The shipping carrier you use to return merchandise (UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Simply Cecily is not responsible for lost return packages.
Refunds will be made to the original form of payment for all returns, including items received as gifts. If your order was purchased through PayPal, the PayPal account will be credited for your return.  If your order was purchased with a credit card, your credit card refund will be issued first.

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